Hat tip to Phil Wolff about Skype suffering yet another outage on Sunday. This is clearly a growing pains issue. When I see over 21 million users on everyday there's growth happening, and that's a good thing. A few weeks back it was an outage tied to the App store where a tick box...
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Archive for January, 2010
Skype Has Another Outage
Google Voice: Friend or Foe of (Very) Small Business Telephony?
I find myself increasingly torn when it comes to Google Voice. As a very early adopter of the original GrandCentral's...
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Cellular as the New PSTN
In his feature on cellular carriers, Dave Michels points out that regulators including the FCC are starting to ask more, and farther-ranging, questions about wireless services and devices. That's a good thing and it points toward a future in which the default network isn't the local loop, as we used to call the wireline...
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Sometimes Me Too, Me Also Works and Sometimes It’s Not So BRIGHT
Yesterday i participated in a full on demo of VisiMeet, from Chicago based IOCOM, a company I met last week at IT Expo in Miami Beach. In a lot of ways what I saw reminded me of SightSpeed, a company my agency and I helped grow in stature and size (over 6x from when...
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The Next Killer UC App: Reporting
If it cannot be measured, it cannot be managed. Most contact centers have very sophisticated reporting, recording, and surveys that enable contact center agent productivity to be optimized. The same cannot be said for most professional workers, and part of the problem is the lack of sophisticated reporting, recording, and feedback in most Unified...
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