At the core of social media is many-to-many communication. Enterprises struggle with many-to-many communication, because of organizational roles, processes, efficiencies, and control. On one hand, enterprises want to communicate more with customers and their marketplace along with collaborating with partners to get things done. On the other hand, the objective of an enterprise is...
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Author Archive
Many-To-Many Communication and Social Media in the Enterprise
The Promise of SIP
Why is there is so much hype around SIP? For starters, SIP (Session Initiation Protocol) is the glue that integrates information and multiple communication channels together over IP (Internet Protocol).
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How Many Phones Do You Use?
The number of phones I use has increased to 10!!! Is this just me, or an industry trend?
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Testing Unified Communications in the IT Help Desk
The IT help desk is a perfect environment to pilot new Unified Communications capabilities and to demonstrate the technology and business value. In order for a UC project to be successful, not only must the technology prove out, but it needs to be incorporated into business processes, integrated with business information, and intuitive for...
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RespOrg: Toll-Free Carrier Diversity
Enterprises that would like to provide carrier diversity of their toll free numbers to increase reliability, disaster recovery, and carrier competition, should investigate becoming their own Responsible Organization (RespOrg).
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